Communication Methods
The methods of communications identified for each
stakeholder in the communications management plan are utilized during
stakeholder management. Face to face meetings are not warranted or practical
(such as on international projects), telephone calls, electronic mail, and
other electronic tools are useful for exchanging information and dialoging. The
appropriate communication methods, when followed, increase the clarity of the
communication between the project team and the stakeholders.
Issue logs
An issue log or action-item log is a tool that can be used to
document and monitor the resolution of issues. Issues do not usually rise to
the importance of becoming a project or activity, but are usually addressed in
order to maintain good, constructive working relationships among various
stakeholders, including team members. An issue is clarified and stated in a way
that can be resolved. An owner is assigned and a target date is usually
established for closure. Unresolved issues can be a major source of conflict
and project delays.
Objectives of inter-personal communication:
·
Understanding the exact meaning and intent of others
·
Being understood by others
·
Gaining acceptance for yourself and/or your ideas
·
Producing action change