Lessons Learned: Sorting out Crystal Reports 2008 Versioning, Service Packs and Deployment
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by Julia Lerman
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Crystal Reports is now owned by SAP

Back in the day (the early 1990's) Crystal was a product of Crystal Decisions. Crystal Reports' designer control was first bundled into to Visual Basic in 1993. When .NET was introduced, the Crystal Designer control was bundled with Visual Studio .NET as well and continues to be. There was a point in time when Symantec owned Crystal Reports but eventually Crystal became a property of Business Objects.  In October 2007, SAP announced that they were purchasing Business Objects. This transition was completed in early 2008.

Where to find the support resources

While the Business Objects entity (now "Business Objects, a SAP Company") and website still remain intact at www.businessobjects.com, the support pages have been moved to SAP’s domain.  A few of the old links, especially those that you might find through search engines are broken.

The "Business Objects Support for Crystal Reports and Xcelsius" launch page on SAP's web site is where you should begin if you want to find articles, forums, downloads and more. The URL is https://www.sdn.sap.com/irj/sdn/businessobjects-support. An important thing to note is that the KnowledgeBase is now called Business Object Notes. This launch page also points out changes to support contracts.

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