In order to add a product for the client, you need to select
Add New Order link and a page as shown below will be displayed.
Figure 6: Product Addition for Clients
You can either generate an invoice immediately or manually
set a due date after adding the product for the client. The product
automatically generates invoices on the due date and emails them to the
relevant client. The system reminds the concerned client periodically to pay
for the service until the administrator has marked the invoice as paid. There
are lots of features included with the product and I would suggest you to
explore a live demo hosted at the website of the vendor.
The client page displays links to the login area, knowledge
base, announcements, and server status in addition to support tickets as shown
Figure 7: Home Page of the Client Portal
The product enables clients to either view the status of the
ticket or submit a new one for resolution. The ticket home page will display
relevant links to each department provided it has been configured by the site
administrator as shown in the figure below.
Figure 8: Ticket Home Page
A screen will be displayed upon clicking the relevant department
Figure 9: Ticket Submission Page
As you can see from the above figure, a CAPTCHA image is
displayed to protect the site from automated submissions made by spammers. It
also enables users to select a priority level based on the importance of the
issue. Moreover, tickets can be piped into e-mail system after its generation
provided it has been activated by the site administrator through a process.
This means that all emails sent to the relevant ID will automatically get
loaded into the support system. In order to reply to a ticket posted by the
clients, administrators should login to the control panel. However, they will
receive an e-mail notification as and when a new ticket is logged into the
The product can be easily integrated into your existing site
design by modifying the relevant header and footer files. You can activate
automatic domain registration by enabling the relevant modules and trigger
account creation if you have direct access to the hosting server. The relevant
hosting account will be instantly created and the details mailed to the client
upon successful payment.
I am yet to explore all the features included with the
product and I feel that it can be done only upon continuous usage of it. The
vendor has provided a step-by-step comprehensive documentation in the
form of a wiki and regularly updates it as and when a new build of the software
is released. I am very much satisfied with the product and it significantly
reduced my daily work. I am now able to interact with my customers in a user
friendly manner with the help of the ticket system. The vendor has implemented
several security features into the product. For instance, if somebody tries to
access your administrator control panel then you will receive an e-mail with
the IP which you can use to track and investigate the failed login attempt.
I would suggest the vendor provides a forum module to have
better social networking among customers. It would be great if there is an
option to disable support tickets and knowledge base modules from the
administrative side because some vendors prefer to use other products for the
The vendor hosts a forum where news and announcements relating to the product
are posted regularly. You can also post questions and submit suggestions for
including new features which have to be implemented in the future updates of
the product for the attention of the product team. They also provide excellent support through
e-mail with an average response time of 30 minutes. I also noticed that the
founder of the software itself replies to the questions during weekends.
The product comes in different licenses which can be managed
from the administration control panel. You need to pay more in order to remove
the copyright information from the footer. The vendor provides a 15 days free
trial which I feel is sufficient to learn the features included with the
product. I would suggest you try this offer before buying a license if you have
any doubts regarding the usage of the product. I am sure you will be impressed
and purchase the license well before the 15 days time.