As I mentioned in Part 1, I used a scenario to describe what needs to be developed. The scenario includes personas Katie (a sales representative) and Jay (her supervisor).
Jay wants to see sales totals for his sales force for any time period he might specify. For instance, Jay might want to run a report for sales for the week of 1 January to 7 January 2002. He also wants to be able to see the total for each sales rep.