Providing support quickly and effectively is essential to
the success of any business. Even though there are many other solutions
available on the web, .netLIVEHELP enables you to integrate live chat
functionality into your website very easily. In addition, you pay a one time
software licensing fee per domain for unlimited operators which are much more
affordable than service based solutions like BoldChat or LivePerson.
A fully functional trial version of the product can be
downloaded from the vendor’s website in
ZIP format. The distribution contains the required files for deploying the
application: an asp.net based server deployment and a desktop console
application for interacting with the clients and the documentation. The trial
version works for some time for you to test the system and after that you need
to activate the product with the relevant license file supplied by the vendor.
The files inside web directory are the core of the product
and should be uploaded to the root directory of your website. Once you properly
setup the product the next step is to initiate a chat session by entering the
required credentials by executing the console application and entering the URL
without default.aspx. You should make sure to provide appropriate permission to
the database folder in order to work with the product and for this purpose you
need to contact your hosting provider if you do not have access to remote
server or a control panel which does not provide a functionality to provide
write permission for a specific folder.