Understanding Root Cause Analysis
page 3 of 7
by Uday Denduluri
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Root Cause Analysis

In the above section we understood what a problem is. Now, once we encounter a problem we perform Root cause analysis. The Root cause analysis will be performed by the actions listed below.

- Understand the problem.

- Gather required information on the causes of the Problem.

- Identify all the Major and Minor Issues that created the problem.

- Find the root causes based on the evidences or Issues.

- Do recommendations targeting all the issues.

- Implement all the recommendations.

Figure 1

The input to the root cause analysis will be a problem and output to the Root cause analysis will be the solution that closes all the problems. Figure 1 tries to depict the same.

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User Comments

Title: Root Cause Analysis   
Name: Chuck
Date: 2008-06-12 11:16:15 PM
You can get some free videos at
Title: More on Root Cause Analysis   
Name: Jane V.
Date: 2007-06-05 4:29:48 AM
Thanks for the overview. Another excellent source on Root Cause Analysis is: http://www.12manage.com/methods_root_cause_analysis.html
Title: Understanding Root Cause Analysis   
Name: Naveen
Date: 2007-05-17 7:25:45 AM
Some of the text in "Figure 3" of this article is not readable. Can someone upload a better picture?

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