General Management Skills
Soft skills or interpersonal skills are particularly
important to team development. The project management team can greatly reduce
problems and increase cooperation by understanding the sentiments of project
team members, anticipating their actions, acknowledging their concerns and
following up on their issues. Skills such as empathy, influence, creativity,
and group facilitation are valuable assets when managing the project team.
It includes all formal or informal activities designed to
enhance the competencies of the project team members. Examples of training
methods include classroom, online, computer based, on-the-job training from
another project team member, mentoring and coaching.
Part of the project work can include development of
necessary management or technical skills project team members do not have.
Scheduled training takes place as stated in the staffing management plan.
Unplanned training takes place as stated in staffing management plan. Unplanned
training takes place as a result of observation, conversation, and project
performance appraisals conducted during the controlling process of managing the
This varies from an agenda item, has a very short duration, is
in a status review meeting to an off-site, and professionally facilitates an experience
designed to improve interpersonal relationships. Some group activities, such as
developing the WBS, may not be explicitly designed as team building activities,
but can increase team cohesiveness when that planning activity is structured
and facilitated well. It also is important to encourage informal communication
and activities because of their role in building trust and establishing good
working relationships. Teambuilding strategies are particularly valuable when
team members operate virtually from remote locations, without the benefit of
Ground rules clearly specify the expected acceptable
behavior by project team members. Early commitment to clear guidelines
decreases misunderstandings and increases productivity. The process of
discussing ground rules allows team members to discover values that are
important to one another. All project team members share responsibility for
enforcing the rules once they are established.
It involves enhancing people’s ability to perform as a team
by placing many or all of the most active project team members in the same
physical location. During the project, team members can be collocated
temporarily at strategically important times or for the entire project.
Co-Location strategy can include a meeting room, sometimes a war room, with
electronic communication devices, places to post schedules, and other
conveniences that enhance communication and a sense of community. While co-location
is considered a good strategy, the use of virtual teams will reduce the
frequency that team members are located together. Recognizing and rewarding
desirable behavior is an important part of the team development process. Reward
and recognition plan takes shape while doing the human resource planning. Award
decisions are made, formally or informally, during the process of managing the
project team through performance appraisals. Only desirable behavior should be