“The purpose of quality management in projects is to ensure that the project outputs are delivered fit-for-purpose. It is achieved by planning the required level of quality for the project, including determining what criteria will be used to judge whether outputs are fit-for-purpose. It is generally accepted that it is a lot more expensive to rectify a defect or fault in a project output at the end of the process than it would have been had the problem been identified during the development process, despite the cost of ensuring the quality along the way.”

Processes include all the activities of the performing organization that determines quality policies, objectives and representatives so that the project will satisfy the needs for which it was undertaken. It iscompromised of the following.

Quality Planning

Quality Assurance

Quality Control

The degree to which a set of inherit characteristics fulfill requirements depends on:

Conformance to requirement

Fitness for use

Quality is different from grade

Modern Quality Management compliments Project Management

Customer Satisfaction