A quality audit is structured, independent review to
determine whether project activities comply with organizational and project
policies, processes, and procedures. The quality audit identifies inefficient
and ineffective policies, processes, and procedures in use on the project. All
efforts to correct these deficiencies should result in a reduced cost of
quality and an increase in the percentage of acceptance of the product or
service by the customer or sponsor within the performing organization. Quality
audits may be scheduled or be random and may be carried out by properly trained
in-house auditors or by third parties, external to the performing organization.
Quality audits confirm the implementation of approved change
requests, corrective actions, defect repairs, and preventive actions.
The process improvement plan enables process for continuous
improvement in technical and organizational areas. Process analysis includes
root cause analysis to identify the cause, effect and provide solution to a