Quality planning is one of the key processes that identifies quality standards that are relevant to the project and steps to satisfy them. It is performed in parallel to other planning processes and is a key determinant in the formulation of other subsidiary planning processes.

There are several quality planning techniques that are used in different application areas which are discussed here. The fundamental premise of modern quality management is: quality is planned, designed and built-in not inspected in.

Modern Quality Management – A Conceptual Perspective:

Customer Satisfaction

“Understanding, managing and influencing needs so that customer expectations are met or exceeded.”

Prevention over inspection

“The cost of avoiding mistakes is always much less than the cost of correcting them.”

Management responsibility

“Success requires the participation of all members of the team, but it remains the responsibility of management to provide the resources needed to succeed."

Continuous Improvement

“Plan, Do, Check and Act (PDCA) of process Improvement Models can be followed for continuous validations of processes and their efficiency in producing the expected results of the aimed output – product or service of result.”

Processes within Phases

“To repeated plan-do-check-act cycle described by Deming and others is highly similar to the combination of the PM Phase and processes.”