Understanding Project Quality Management
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by Arindam Ghosh
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Quality Planning

Quality planning is one of the key processes that identifies quality standards that are relevant to the project and steps to satisfy them. It is performed in parallel to other planning processes and is a key determinant in the formulation of other subsidiary planning processes.

There are several quality planning techniques that are used in different application areas which are discussed here. The fundamental premise of modern quality management is: quality is planned, designed and built-in not inspected in.

Modern Quality Management – A Conceptual Perspective:

Customer Satisfaction

“Understanding, managing and influencing needs so that customer expectations are met or exceeded.”

Prevention over inspection

“The cost of avoiding mistakes is always much less than the cost of correcting them.”

Management responsibility

“Success requires the participation of all members of the team, but it remains the responsibility of management to provide the resources needed to succeed."

Continuous Improvement

“Plan, Do, Check and Act (PDCA) of process Improvement Models can be followed for continuous validations of processes and their efficiency in producing the expected results of the aimed output – product or service of result.”

Processes within Phases

“To repeated plan-do-check-act cycle described by Deming and others is highly similar to the combination of the PM Phase and processes.”


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User Comments

Title: Mr   
Name: Moses Musikanga
Date: 2013-01-31 2:12:49 PM
Comment:
Simple and straight forward, provided good insight of what quality is about
Title: Mr   
Name: Guillaume
Date: 2011-08-08 9:00:42 AM
Comment:
Very simple way of explaining abstract notions.
Great insight!
Thank you.
Title: Mr   
Name: Christopher Mwangi cpa cps
Date: 2010-11-12 5:09:51 AM
Comment:
Quite a brilliant article. It has assisted me in handling the topic that never is in the books am using. Really productive in my persuit of Certified Public Secretary exam. Kudos!
Title: Miss   
Name: Palesa Labase
Date: 2010-05-26 3:04:40 PM
Comment:
The site provided me with valueable information in respect of quality management in a project etc., I had been struggling too find such information in books and this site rescued me. I'll make sure to recommend it to my friends.
Title: Miss   
Name: Ntombi Nkosi
Date: 2009-04-28 5:24:52 PM
Comment:
Wow This side has also added value to my presentaion.whoever wants to be a good project manager must consult this site.
Title: Mr   
Name: Thando Koyana
Date: 2008-04-10 5:27:14 AM
Comment:
This site has added value to my project quality assignment. It is a very useful site.

Thank you for the valueable information

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